FAQs

💡 Frequently Asked Questions (FAQ)

 

 

🛒 Ordering & Payment

 

Q: How do I place an order? Once you have added all desired items to your Shopping Bag, click the "Check Out" button. We will then securely guide you through the payment and shipping process.

Q: Which payment methods do you accept? We accept all major Credit and Debit Cards, PayPal, and Bank Transfer (processed securely via PayPal).

Q: Is my personal information safe? Absolutely. Our site uses Secure Sockets Layer (SSL) protocol to encrypt and protect all personal and financial information during the checkout process. For full details, please review our Privacy Policy.

 

📦 Shipping & Delivery

 

Q: How does the shipping process work? To offer you the best possible prices and unique products, we partner with specialized global merchants and artisans. This means your order may ship directly from international hubs in locations like the USA, Germany, China, and others.

Q: How long will my order take to arrive? Due to our global shipping model, your item may take 6–20 days to arrive. Please be assured that your order is on its way, and we appreciate your patience! We offer international shipping options as well.

Q: Where can I find more details on shipping? For detailed information on tracking and shipping times, please visit our dedicated Shipping Page.

 

↩️ Cancellations & Refunds

 

Q: Can I cancel my order? Yes. Cancellations must be requested via email within 24 hours of order placement.

Q: How long does a refund take? Once your cancellation is approved, all refunds are processed within 24–48 hours. Funds will then typically reflect in your bank account within 3–5 business days, depending on your bank's processing time.